FAQS

If your order doesn't live up to your expectations, we'll make it right.  No explaining, no appeal to manager, no waiting period. Just drop us a line and we'll take care of it.

Items must be returned within 30 days of purchase for a refund or an exchange of the purchase price (shipping charges not included).

Contact us at natalie@berootedin.com with your order number and reason for your return or exchange.

We’re serious about the quality of our products, the ingredients that go into them, and the experience you have as our customer. If something’s not amazing, we want to know so we can constantly improve. You’re always welcome to share feedback with us at natalie@berootedin.com.

That’s why we offer a 100% satisfaction guarantee. If you’re not happy with your order, please let us know so we can fix it. 

Absolutely! We believe that what you put on your body is just as important as what you put into it.  That's why we only use healthy, non-toxic ingredients that are good for you and the planet.  

No parabens, yucky chemicals, toxic preservatives, or junk fillers. We even check all our ingredients against the Environmental Working Group’s Skin Deep database to verify we’re only using ingredients that are safe (ranked 1-4 for safety).

We're lifelong animal lovers here so we've chosen to only use vegan ingredients in our products. 

We've partnered with Faire to offer you

• $100 off your first order*
• 1 year of free shipping*
• Buy now, pay 60 days later
• Free returns on your first order

*Available for retailers who are new to Faire

You can learn all about our incredible wholesale program by visiting  rootedin.faire.com

We use a highly concentrated form of magnesium chloride in all of our creams.

Your skin is your largest organ and it absorbs just about everything you put onto it. Magnesium, in particular, absorbs quickly and effectively right through your skin. It's an ideal way to use magnesium because it bypasses the digestive system, quickly making its way into the bloodstream, elevating low or depleted levels of magnesium much more rapidly than pills or supplements.

Yes, children need magnesium too! Magnesium cream is an excellent way to get more magnesium into your kiddos without the fuss of messy powders or hard to swallow pills.

We recommend daily use or as often as you find necessary. It all depends on your unique needs.

Magnesium cream can be used just like your daily body moisturizer. Most people use it on their arms, legs, chest and stomach. Avoid use on freshly shaven skin however. If you're dealing with an isolated issue, such as foot & leg cramps, it's best to apply it right onto your area of concern for fast relief.